Return & Exchange
Every piece is checked and packed with care. If something is wrong when it reaches you, this page explains what to do.
When we replace or exchange an item
- It arrived damaged or broken.
- It is defective (for example a casting or finishing fault).
- You received the wrong item, or it is clearly different from what you ordered.
How to ask for it
- Tell us within 48 hours of delivery. Write to info@statuecart.com or message WhatsApp +91 93106 12615 with your order number.
- Please record an unboxing video (from the sealed parcel to the item) and send clear photos of the damage and of the outer box. This is the fastest way for us to approve your request and claim from the courier.
- We will check your request and reply promptly. If approved, we send a replacement or arrange a pick-up of the item, depending on the case. Please keep the item and its packaging until we confirm.
What cannot be returned or exchanged
- Made-to-order items: custom designs, human miniatures and corporate orders with your logo or branding are made specially for you, so they cannot be returned or exchanged because of a change of mind, size, colour preference or similar reasons. They are covered only if they arrive damaged, defective or different from what was agreed in writing.
- Items damaged after delivery by use, drops, water, cleaning with chemicals or any change made by you.
- Items returned without the original packaging or after the time limit above.
- Small differences in shade or finishing that are normal for handcrafted resin pieces.
If the item cannot be replaced
When we cannot replace an item, we refund it as explained in the Return & Refund Policy.
Need help?
Write to info@statuecart.com or message WhatsApp +91 93106 12615. For complaints you can also contact our Grievance Officer as described in the Terms of Use.